Quality
Other Certifications
About Quality
Quality has been a strategic issue at Critical since its foundation in 1998. The continuous improvement of software development and systems engineering processes in accordance with recognized international standards has allowed us to reach a high level of maturity.
Quality is an important aspect of our culture; it provides the structure for us to work in a systematic, assured and efficient way. Flexibility is an important property of our Quality Culture with processes and procedures adapted to maximise the relationship between our customers & suppliers and us.
We are highly regarded by our customers and external auditors:
” The management review (...) highlights strong performance against improvement targets and business objectives and reports several examples of glowing customer feedback. Despite senior management changes and a challenging economic climate, system performance is high and several examples of improvement of processes were apparent in the sampled activities” – Phil Wain, LRQA Auditor.
“Feedback from the client has been positively glowing demonstrating the inherent effectiveness and quality of the technical work but also a very professional attitude to process improvement.” – Phil Wain, LRQA Auditor.
“The Supply of Service Process is particularly well defined and established and displays a clear, sophisticated understanding of the nature of the service of providing skilled resource to work under a customer’s management system, focussing as it does on staff welfare, communication and customer feedback.”- Phil Wain, LRQA Auditor.
“Overall, quality management appears to be very effective, avoiding many of the pitfalls which companies fall into regarding this topic. ” – Phil Wain, LRQA Auditor.
